General Terms and Conditions of Sale
These terms and conditions govern the sale of products on the danielavettori.com website.
The seller is Daniela Vettori snc, owned by Daniela Vettori and Margherita Galla, VAT No. and Tax ID No. 04586490247, with registered office at Via Paolo Lioy 13, Vicenza, hereinafter referred to as the “Seller.”
For information, assistance, and complaints:
email: info@danielavettori.com
phone: +39 0444 323855
mailing address: Piazza dei Signori 35, 36100 Vicenza
Online sales are intended for consumers, that is, individuals who make purchases for purposes unrelated to their business, commercial, craft, or professional activities.
The page [Returns and Refunds — insert link] forms an integral part of these terms and conditions.
Conclusion of the Contract.
Before submitting the order, the customer may review and correct the information entered and review the product specifications, the total price, payment methods, shipping costs and delivery times, and the terms of cancellation.
Submitting the order by clicking the button indicating the obligation to pay constitutes acceptance of these terms and conditions. The contract is concluded upon receipt of the order by the Seller and completion of payment.
The customer receives a confirmation via email, including a summary of the purchase and the terms of the contract, along with information on withdrawal and the corresponding form, either in the body of the email or as an attachment.
Orders are retained for as long as necessary to process them and comply with legal obligations.
If a product becomes unavailable after purchase, the Seller will promptly notify the customer and refund, without undue delay, the amount paid for the product and the shipping costs related to the unfulfilled portion of the order. An alternative product may be provided only with the customer’s consent.
If information necessary for production or delivery is missing, the Seller will contact the customer to complete it. If it is not possible to proceed, a solution will be agreed upon in accordance with the rights of both parties. Failure to respond does not result in the automatic forfeiture of any amounts paid.
Product Characteristics and Customizations.
The jewelry is handcrafted. The essential characteristics, materials, and any special features are indicated in the respective product descriptions.
Handcrafting and the use of natural materials may result in slight variations between individual pieces. Photographs are for illustrative purposes only, and color display may vary depending on the device used. However, the products must still conform to the description and the agreed-upon characteristics.
For personalized or custom-made jewelry, specifications are defined prior to purchase. The customer is asked to verify measurements, engravings, and other details before confirmation.
An error in the specifications provided by the customer does not, in and of itself, constitute a product defect when the jewelry corresponds to what was agreed upon. The Seller’s liability for errors in workmanship or other nonconformities remains unaffected.
Prices and Payments.
Prices are listed in euros and include applicable VAT. Shipping costs and any additional charges billed by the Seller are indicated before the order is submitted.
Available payment methods are displayed during checkout. Any price updates do not affect orders that have already been finalized.
For shipments outside the European Union, any duties and taxes required by the authorities of the destination country—which are not collected by the Seller—are the responsibility of the recipient.
Shipping and Delivery.
Available destinations, costs, and delivery times are indicated before the order is placed. For made-to-order products, the production time is also provided.
Unless otherwise agreed, delivery will take place without undue delay and, in any case, within 30 days of the conclusion of the contract.
In the event of a delay, the customer may exercise the rights provided for by the Consumer Code, including termination of the contract when the conditions for such termination are met.
The risk of loss or damage passes to the customer when the customer, or a third party designated by the customer other than the carrier, physically takes possession of the product.
If the customer independently hires a carrier not proposed by the Seller, the risk passes to the carrier upon delivery, without prejudice to the customer’s rights against the carrier.
In the event of a damaged package or delivery issues, the customer is asked to report them promptly. Failure to file a claim with the carrier does not automatically preclude the rights provided by law.
Right of Withdrawal.
For online purchases, the consumer may withdraw from the contract without providing a reason within 14 days of delivery, subject to the exclusions provided for by law.
The procedures for notification, return, and refund, as well as the standard form, are available on the [Returns and Refunds — insert link] page.
The direct costs of returning goods due to a change of mind are the customer’s responsibility. This provision does not apply to returns necessary to remedy a lack of conformity.
Pursuant to Article 59, paragraph 1, letter c), of the Consumer Code, the right of withdrawal is excluded for goods made to measure or clearly personalized, such as jewelry with personal engravings or made according to an agreed-upon individual design.
This exclusion is communicated prior to purchase. The mere fact that a product is handcrafted or made-to-order does not automatically preclude the right of withdrawal.
Legal Warranty of Conformity.
All products, including personalized and custom-made items, are covered by the legal warranty provided for in Articles 128 et seq. of the Consumer Code.
The Seller is liable for any lack of conformity existing at the time of delivery that becomes apparent within two years from that date, subject to any extensions provided for by law.
In the event of a lack of conformity, the customer may choose between repair and replacement, unless the requested remedy is impossible or would entail costs disproportionate to the alternative. Such remedies shall be provided free of charge, within a reasonable time, and without significant inconvenience.
A price reduction or termination of the contract is available in the cases provided for by law. Termination is excluded for minor defects.
For contracts entered into on or after July 31, 2026, if a repair is performed to restore conformity, the Seller’s liability period is extended once only by twelve months. Before any repair work is performed, the customer is informed of the available remedies and any extension of the warranty period.
To request assistance, please email info@danielavettori.com describing the problem and including, if available, the purchase reference number and relevant photographs. You do not need to have the original packaging.
The warranty does not cover deterioration due to normal wear and tear or damage caused by accidents, misuse, or third-party intervention, to the extent that the problem stems from such causes.
Repairs and Modifications Not Covered by Warranty.
For repairs, maintenance, or modifications not covered by the statutory warranty, the customer may contact the service center to assess the feasibility.
Before making a commitment, the proposed work, the price or pricing criteria, the estimated time frame, and any shipping or diagnostic costs are communicated to the customer. Paid services are performed after the customer’s acceptance; any additional costs require the customer’s consent.
For repair services concluded remotely, the consumer has, where required by law, 14 days from the conclusion of the contract to withdraw. Early commencement requires an express request. In the event of withdrawal after commencement, an amount proportional to the service performed may be due. The right to withdraw is forfeited after complete performance only with prior express consent and acknowledgment of such forfeiture.
These terms do not limit the rights arising from the statutory warranty.
Complaints, Applicable Law, and Disputes.
Complaints may be sent to info@danielavettori.com or to the address indicated above.
The contract is governed by Italian law. The consumer retains any mandatory protections that may be recognized by the law of their country of habitual residence.
For disputes, the court of the consumer’s place of residence or domicile has jurisdiction, where provided by law. Applicable alternative dispute resolution mechanisms remain available.
Terms of Use and Updates.
The website must be used in compliance with the law and the rights of third parties.
The terms and conditions may be updated. The version provided at the time the contract is concluded applies to each purchase; subsequent updates do not retroactively affect orders that have already been completed.
The processing of personal data is described in the website’s Privacy Policy.
